Celebrating 100 years of Hitachi Group
Thank you, our good customers, for your patronage of our services and products.
Hitachi Electronics Services Co., Ltd. (DENSA) is an integrated support service company offering total and one-stop service support for information systems in areas from life cycle, planning, design, construction and installation to operation, maintenance, erasure and removal. In this respect, we like to think of ourselves as an “integrated support services and solutions” company.
Info-systems have become increasingly important in today’s world, both as virtual lifelines for society and as service infrastructures that enable companies to realize their business strategies.
Since the problems of system stoppage, information leakage, and virus damage have major impacts on the entire world community, info-systems now need to have extremely high reliability levels, beginning with security measures.
Moreover, info-systems are becoming ever more complicated with the expansion of networks and platforms on a global scale. In recent years particularly, innovative technologies are being developed in rapid sequence in areas such as crowd computing and virtualization. Thus companies must choose how to use info-systems in a way that will best suit their needs from among many options, including owning and managing the systems themselves or relying on SaaS-PaaS.
Under these circumstances, our role in the info-service field is becoming increasingly important. Our very survival depends on our ability to inspire confidence in our customers as a partner with whom they can consult in complete trust in areas from product design and construction to operation and maintenance.
We place an extremely high value on our ability to communicate effectively with our customers, both because we want to help them maximize their corporate performance and because we consider “improving customer satisfaction” to be the heart of our business.
We will always strive to use our strengths--the group’s 8,500-strong workforce, technical expertise amassed since our 1962 founding, awarded certifications such as ISO/IEC2000, a nationwide network of service sites, 24/7 support--to provide value-added proposals and high quality service to our clientele.
What we as a company aim for is to offer the best “integrated support services and solutions” in the country so that we may inspire complete trust from those who rely on us.
Densa has established itself as a firm that works closely with its clients to monitor and upkeep info-systems. For this very reason, we will continue to use all the resources we have to maintain your existing systems and offer optimum proposals on how to build and maintain new ones that will best suit your needs.
I fervently hope that in the times ahead Hitachi Electronics Services will live up to the expectations you have of us, and that with your patronage we can work together to build a better future for us all.
Tsugio Momose
President and Chief Executive Officer
